Política de reembolso

 

 

RETURNS & REFUNDS
 
At Bentoo Shop we want our customers will be completely satisfied with their purchase.
 
Therefore, we recommend to read our Returns & Refunds Policy before making a purchase from Bentoo Gallery, so you can familiar with our policy on returns and refunds.
 
Please check all goods immediately after you received the parcels, to ensure that the goods are in good condition.
 
If you have any questions about this policy, please contact us.
 
Returns

Please choose carefully. Except the quality problem or shipping damage, We do not offer returns, exchange or refunds for the reasons such as changing mind, wrong selection etc. All sales are final.
 
Goods Damaged in Transit

If any goods arrive damaged, please contact us by bentoogallery@gmail.com as soon as possible with clear images including the whole outlook of the products, damaged parts, packages etc. In some case, videos may be needed either.
 
Refunds

Only under the reasons of quality problems or shipping damage, refund will be made by Bentoo Gallery via the method of payment used to make your purchase. We reserve the right to refuse refund in cases where we deem damage to a product to be due to fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions or failure to take reasonable care.
 
Warranty

Bentoo Gallery provides warranty of 12 months on all products against defects in materials and workmanship.  The warranty period commences from the date of despatch for a period of 12 months. Proof of purchase is required.
 
This warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. It is not transferable and does not apply in situations of misuse or incorrect use of the product.
 
If you  have a defective item and hope to make a warranty claim, please email bentoogallery@gmail.com within 7 days of identifying the alleged defect and within the warranty period.
 
Contact Us

If you have any questions or concerns relating to your Order, please contact us by bentoogallery@gmail.com