Politique d'expédition

 

 

SHIPPING & DELIVERY

Shipping charges are automatically calculated at the checkout. Items will be dispatched within 7 business days after the order is fulfilled and payment received.
 
You will receive an order confirmation email as soon as you submitted order.
Please check if there any mistakes related to your order. For example, an incorrect delivery address, please email us immediately at bentoogallery@gmail.com. Once the order has been processed, you will receive another confirmation of dispatching the relevant details for tracking your delivery.
 
All orders will be processed within 7 business days, excluding public holidays.
 
You will be contacted immediately if your item(s) not be available for any reason.
 
Delivery Details

Please ensure your delivery details are correct, especially the address, or we can not able to redirect orders once they are on the way to you.
 
Delivery Times

Standard delivery times are during Chinese business hours Monday to Friday excluding Public Holidays. Online purchases made on weekends and public holidays will be processed on the next business day.
 
Time of transportation is depend on your location, delivery usually within 5-10 business days for the items in stock. Remoted areas may take longer time.
 
Delivery Service

Delivery usually via courier and costs will be calculated based on weight and distance at the checkout.
 
Oversized orders are delivered via specialized carrier. Quote will be obtained separately. In most cases, the specialized carriers will call you before delivering your order to arrange a convenient delivery time during business hours.
 
For remote areas, we may be required to obtain a quote separately, and in this instance, we will contact you directly.
 
For any other extra requirement, please contact us by bentoogallery@gmail.com